Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms", "Terms of Service") govern your use of the website wheniamonly19.com (the "Service") operated by WIO19 Pte. LTD ("we", "us", or "our"), a company registered in Singapore.

By accessing or using the Service, you agree to be bound by these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

2. ELIGIBILITY

By using this Service, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into binding contracts
• You are not prohibited by law from using our Service
• All information you provide is accurate and current
• You will maintain the security of your account credentials

3. PRODUCTS AND SERVICES

3.1 Product Description

We sell clothing products including t-shirts, apparel, and fashion accessories. We strive to display our products as accurately as possible. However, we cannot guarantee that:

• Product colors displayed on your device are accurate
• Product descriptions are error-free
• Products will meet your specific expectations

3.2 Availability

All products are subject to availability. We reserve the right to:

• Limit quantities of any products or services
• Discontinue any product at any time
• Refuse service to anyone for any lawful reason

4. PRICING AND PAYMENT

4.1 Pricing

• All prices are displayed in the currency selected by the customer
• Prices are subject to change without notice
• We reserve the right to correct any pricing errors
• Promotional prices are valid for the specified period only

4.2 Payment Processing

All payments are processed securely through Shopify Payments. We do not directly collect or store your payment information. By providing payment information, you represent that:

• You are authorized to use the payment method
• The payment information is accurate and valid
• You authorize us to charge the payment method for your order

4.3 Order Confirmation

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including:

• Product availability
• Pricing errors
• Suspected fraudulent activity
• Violation of these Terms

5. SHIPPING AND DELIVERY

5.1 Shipping Locations

We ship to the following regions:

• North America: USA, Canada
• Europe: All EU countries
• Asia-Pacific: South Korea, Japan, Taiwan, Thailand, Philippines, Malaysia, Indonesia, Singapore, India
• Middle East: United Arab Emirates
• Oceania: Australia

5.2 Warehouse Locations

Region	Warehouse Address
Singapore (HQ)	570A Woodlands Avenue 1, #09-880, Champions Court, Singapore 731570
USA	1021 NW 102ND ST Miami, FL 33150 US
UK	378 Little Horton Lane BD5 0NX Bradford

5.3 Shipping Partners

We work with trusted shipping partners including:

• DHL
• FedEx
• UPS
• USPS

5.4 Delivery Terms

• Shipping times are estimates and not guaranteed
• We are not responsible for delays caused by shipping carriers
• Risk of loss and title pass to you upon delivery to the carrier
• You are responsible for any customs duties, taxes, or fees

6. RETURNS AND REFUNDS

6.2 Non-Returnable Items

The following items CANNOT be returned or exchanged:

• Bodysuits
• Lingerie
• Swimsuits
• Underwear
• Items marked as non-returnable
• Gifts

6.3 Return Conditions

To be eligible for a return, items must be:

• Unused and unworn
• Unwashed
• In original packaging with all tags attached
• Free from damage, alterations, or signs of wear
• Accompanied by proof of purchase

6.4 Return Process

1. Contact us at sales@wheniamonly19.com within 7 days of delivery
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back to the designated return address
5. Return shipping costs are the customer's responsibility

6.5 Refunds

• Refunds will be processed after we receive and inspect the returned items
• Refunds will be issued to the original payment method
• Refunds will be in the original currency of purchase
• Processing time may take 5-10 business days
• Original shipping costs are non-refundable

7. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

• Text, graphics, logos, images
• Product descriptions and photographs
• Website design and layout
• Trademarks and brand names

are owned by or licensed to WIO19 Pte. LTD and are protected by international copyright and trademark laws.

7.1 Prohibited Uses

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks without authorization
• Create derivative works based on our content
• Use our content for commercial purposes
• Remove any copyright or proprietary notices

8. USER ACCOUNTS

8.1 Account Responsibility

If you create an account, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and current

8.2 Account Termination

We reserve the right to terminate or suspend accounts that:

• Violate these Terms of Service
• Engage in fraudulent activity
• Provide false information
• Abuse return or refund policies

9. PROHIBITED ACTIVITIES

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any viruses, malware, or harmful code
• Engage in any activity that disrupts the Service
• Attempt to gain unauthorized access to our systems
• Collect or harvest user data without permission
• Use automated systems or bots without permission
• Impersonate others or provide false information
• Interfere with security features of the Service

10. DISCLAIMER OF WARRANTIES

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WIO19 PTE. LTD SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Personal injury or property damage
• Any damages exceeding the amount paid for the products

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless WIO19 Pte. LTD, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or post

13. DISPUTE RESOLUTION

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

13.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in Singapore in accordance with the rules of the Singapore International Arbitration Centre (SIAC).

13.3 Jurisdiction

For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the courts in Singapore.

14. PRIVACY POLICY

Your use of our Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.

15. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

16. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and WIO19 Pte. LTD regarding the use of the Service.

18. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• War or terrorism
• Pandemics or epidemics
• Government actions or restrictions
• Labor disputes
• Transportation failures

19. CONTACT INFORMATION