We currently ship to most countries worldwide. However, some remote areas or PO Box addresses may have limitations depending on the destination.
We use DDP (Delivered Duty Paid) for some countries and shipping methods, meaning all import duties and taxes are prepaid — you won’t pay extra upon delivery.
In countries where DDP is not included, you may be responsible for customs duties or taxes in your country. These fees are imposed by your local customs authority and are not included in your order total.
We have a list of priority countries that support both express and standard shipping options. Other countries will receive standard shipping only.
If your country is non-priority and your order is over US$179, you’ll still get free standard shipping.
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and other payment options available at checkout.
No, you can check out as a guest. However, creating an account allows for a faster checkout process, lets you easily view your order history, and keeps you updated with our latest promotions.
After placing your order, you will receive a confirmation email with your order number and details. If you don't receive this email within a few hours, please check your spam/junk folder or contact us for assistance.
We process orders quickly to get them to you as soon as possible. If you need to make a change or cancel your order, please contact us immediately at sales@wheniamonly19.com. We will do our best to accommodate your request if the order has not yet been processed for shipment.
We accept returns for eligible items within a 7-day of purchase as outlined in our Return & Refund Policy. Items must be in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
To initiate a return, please visit our Return & Refund Policy page for detailed instructions and to access our returns portal or contact our support team.
Yes, certain items such as sale items, intimate apparel, swimwear, and accessories may be considered final sale and not eligible for return. Please refer to our Return & Refund Policy for a complete list of non-returnable items.
As detailed in our policy, the customer is typically responsible for the cost of return shipping unless the item received was incorrect or defective.
Once we receive and approve your return, the refund will be processed back to your original payment method in about 7 to 10 days. The processing time can vary, so please check our Return & Refund Policy for specific timelines.
We typically do not offer direct exchanges. The recommended process is to return the original item for a refund or store credit and place a new order for the desired item.
We have a detailed Size Guide to help you find the perfect fit. Each product page also includes specific measurements. We recommend comparing these to your own to find the best size. If you're between sizes or need advice, feel free to contact us!
To keep your clothes looking their best, please follow the instructions on the garment's label. We also have a comprehensive Care Instructions page with detailed tips on how to care for your Wheniamonly19 pieces to ensure they last.
Absolutely. We take your privacy and security seriously. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information. For more details, please see our Privacy Policy.
We use your information to process your orders, communicate with you, and enhance your shopping experience. We are committed to protecting your data and do not sell it to third parties. Our Privacy Policy provides a full overview.