Effective Date: January 1, 2025
Last Updated: January 1, 2025

WIO19 Pte. LTD ("we," "us," "our," or "Company") operates the website wheniamonly19.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

By using our Service, you agree to the collection and use of information in accordance with this policy. This Privacy Policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

1. INFORMATION WE COLLECT

1.1 Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Date of birth (to verify age requirement of 18 years or older)
• Purchase history
• Customer service correspondence

1.2 Payment Information

Payment information is processed securely through Shopify Payments. We do not directly collect or store your credit card details. Shopify Payments handles all payment processing and complies with PCI DSS standards.

1.3 Automatically Collected Information

When you visit our Service, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed on our site
• Time and date of visit
• Time spent on pages
• Device identifiers
• Geographic location (country/region level)

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. The technologies we use include:

• Google Analytics: For analyzing website traffic and user behavior
• Facebook Pixel: For advertising and remarketing purposes
• Session Cookies: To operate our Service
• Preference Cookies: To remember your preferences and settings
• Security Cookies: For security purposes

2. HOW WE USE YOUR INFORMATION

We use the collected data for various purposes:

• To process and fulfill your orders
• To provide customer service and support
• To send order confirmations and shipping notifications
• To process payments through Shopify Payments
• To send marketing communications (with your consent)
• To improve our website and customer experience
• To detect, prevent, and address technical issues
• To comply with legal obligations
• To analyze website traffic and user behavior
• To personalize your shopping experience
• To prevent fraud and enhance security

3. LEGAL BASIS FOR PROCESSING (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information includes:

• Contract: Processing necessary to fulfill your orders
• Consent: You have given consent for marketing communications
• Legitimate Interests: Fraud prevention, security, and business operations
• Legal Obligations: Compliance with applicable laws

4. DATA SHARING AND DISCLOSURE

We may share your information with:

4.1 Service Providers

• Shopify: E-commerce platform and payment processing
• Shipping Partners: DHL, FedEx, UPS, USPS for order delivery
• Google Analytics: Website analytics
• Facebook: Advertising services
• Email Service Providers: For marketing communications

4.2 Warehouse Locations

Your order information may be shared with our warehouses for fulfillment:

• Singapore: 570A Woodlands Avenue 1, #09-880, Champions Court, Singapore 731570
• USA: 1021 NW 102ND ST Miami, FL 33150 US
• UK: 378 Little Horton Lane BD5 0NX Bradford

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Process returns and refunds (minimum 7 days as per our return policy)

6. YOUR RIGHTS

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence, including Singapore, the United States, and the United Kingdom where our warehouses are located. These countries may have different data protection laws than your country.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Ensuring recipients are in countries with adequate data protection laws
• Implementing appropriate technical and organizational measures

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through Shopify Payments
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. MARKETING COMMUNICATIONS

With your consent, we may send you marketing emails about our products, promotions, and updates. You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at sales@wheniamonly19.com
• Adjusting your account preferences

11. COOKIES POLICY

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

Please note that blocking cookies may affect your ability to use certain features of our Service.

12. DO NOT TRACK SIGNALS

Our Service does not respond to Do Not Track signals. However, some third-party services we use may respond to such signals.

13. UPDATES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of our Service after changes constitute acceptance of the updated Privacy Policy.

14. CONTACT INFORMATION

15. SUPERVISORY AUTHORITY

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.